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Case Studies for DocuWare

Case Studies provide an explanation of the business challanges that our DocuWare Integrated Document Management customers faced before they selected DocuWare.  By carefully analyzing their needs, J&H professionals have been able to recommend solutions that provide positive results including: 

  1. Reducing the space required for filing
  2. Protection against fire and water damage
  3. Providing document retention scheduling
  4. Business process automation
  5. Global access to documents with restrictions by user
  6. Access tracking

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UM Foundation Case Study for DocuWare

The University of Montana Foundation’s mission is to ensure the University of Montana’s excellence, access and affordability through a public/private funding partnership.  Our vision is to be a leader among like-sized university development operations and foundations from across the country in our production practices, our integrity of operations and our customer service, while creating a brand as a “best place to work.”

UM Foundation Case Study

Fletcher Jones Mercedes-Benz Case Study

The largest Mercedes-Benz dealer in the USA, FletcherJones Mercedes-Benz (FJMB), is using DocuWare to store car sales documentation and repair orders. Improved access to information allows FJMB to provide superior customer service and simplify internal document management practices all while reducing costs by over $40,000 annually.

Major Regional Lexus Case Study

Higher State Technology, a managed IT service provider, helped two major regional Lexus dealerships implement DocuWare. The dealerships gained total control of their data and reconfigured their filing rooms into luxurious spaces that improved the waiting experience for their customers. They digitized documents including vehicle sales documents, repair orders and more to allow staff from both locations to have quick immediate access to customer information. As a result, they were able to improve records management, efficiency and customer service.

Moritz of Fort Worth Case Study

Moritz of Fort Worth, a large car dealership, implemented DocuWare to simplify their work processes, bringing transparency to repair orders and the processing of warranty claims. Consolidating paperwork from four locations to one digital archive improved customer service, increased efficiency and strengthened document retention standards, shielding the company from fines for missing documents during an audit.

Eastwood Legal Case Study

When records are collected for a medical legal matter, they are immediately scanned and uploaded to the DocuWare system. Both contractors and legal counsel immediately have access to the records. Legal counsel receives e-mail notifications for documents, enabling them to immediately provide the records to their clients for FDA reporting.

AquaPhoenix Case Study

Leading water test kit manufacturer, AquaPhoenix Scientific, is utilizing DocuWare to connect related documents associated with their orders, improving productivity and workflow. Sales orders, invoicing, quality control documents, and more are easily stored in DocuWare, boosting customer service. Their new efficiencies have exceeded the company’s Return on Investment (ROI) calculations.

AquaPhoenix Scientific - Case Study